Shipping Policy
Aora India Private Limited
Thank you for shopping with Aora India Private Limited. This Shipping Policy outlines how your orders are processed, shipped, and delivered when you purchase products from our website.
1. Order Processing
• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Once your order is processed, it will be handed over to our courier partners for delivery.
2. Shipping Coverage
We currently ship across India.
For international shipping inquiries, please contact our customer support team.
3. Delivery Timeline
Estimated delivery timelines after dispatch:
• Metro Cities: 2–4 business days
• Other Cities: 3–6 business days
• Remote Areas: 5–8 business days
Please note that delivery timelines may vary due to weather conditions, courier delays, or public holidays.
4. Shipping Charges
• Free Shipping: We offer free shipping on all products across India.
5. Order Tracking
Once your order is shipped, you will receive:
• A shipping confirmation email
• A tracking number
• A link to track your order through the courier partner.
6. Delivery Issues
If you face any issues such as:
• Incorrect or incomplete address
• Customer unavailable at delivery time
• Courier service restrictions
The courier partner may attempt delivery again or return the package to us.
7. Damaged or Lost Packages
If your package arrives damaged, tampered with, or missing, please contact us within 48 hours of delivery with:
• Order ID
• Photos of the package/product
Our team will investigate and assist with replacement or resolution.
8. Incorrect Address
Customers are responsible for providing the correct shipping address.
Aora India Private Limited will not be responsible for delays or losses due to incorrect address details.
9. Contact Information
For shipping-related queries, please contact us:
Aora India Private Limited
Email: support@aoraproducts.com
Customer Support: +91 8925879634
