Frequently Asked Questions (FAQs) — Aora Health & Wellness Products
This page answers the most common questions about Aora's health and wellness products — including how to use our supplements, how to place orders, payment and shipping details, return policies, and product safety guidelines. If you don't find what you're looking for, our support team is always happy to help at support@aoraproducts.com.
General Questions About Aora
What is Aora?
Aora (Aora India Pvt. Ltd.) is a nutraceutical and wellness brand based in Chennai, Tamil Nadu, offering scientifically formulated health and wellness products designed to support everyday health and lifestyle needs. All products are non-GMO, gluten-free, and soy-free — manufactured at FDA-registered, FSSAI-approved facilities in India.
Are Aora products safe to use?
Yes. All Aora products are developed following strict quality and safety standards, and are independently lab tested for ingredient quality and batch consistency. Results may vary from person to person, and supplements should always be used as part of a balanced diet and healthy lifestyle. If you have a medical condition, are pregnant, or are on medication, consult a healthcare professional before use.
Who should use Aora products?
Aora products are intended for healthy adults who want to support their daily nutritional needs, gut health, liver function, bone strength, or hair health through consistent supplementation. They are not intended for children under 18. If you are pregnant, nursing, taking medication, or managing a health condition, we recommend consulting a healthcare professional before use.
Product & Usage Questions
How should I consume Aora supplements?
Take one tablet or capsule daily, preferably with a meal, unless stated otherwise on the product label or page. Taking supplements with food improves absorption and reduces the chance of mild stomach sensitivity. Always follow the recommended dosage — do not exceed it. For product-specific instructions, refer to the individual product page.
Can I take multiple Aora supplements together?
Some Aora products are specifically designed to be taken together — for example, our bundle packs combine complementary formulations without ingredient overlap. However, combining products outside of recommended bundles depends on individual health needs. For clarity on any specific combination, we recommend consulting a healthcare professional.
How long does it take to see results?
Results vary based on body type, consistency, diet, and lifestyle. Most users notice gradual improvements within 4 to 8 weeks of consistent daily use — with some benefits (like improved digestive comfort) appearing sooner, and others (like hair or bone strength) building over 8 to 12 weeks. Supplements work best with regular, sustained use.
Ordering & Account Questions
How do I place an order?
You can place an order directly on aoraproducts.com — select your product, add it to cart, and complete checkout. We accept major debit cards, credit cards, UPI, net banking, and other secure digital payment methods.
Will I receive a confirmation after placing my order?
Yes. Once your order is successfully placed, you will receive an order confirmation via email or SMS with your order details and summary. Please check your spam or promotions folder if you don't see it in your inbox within a few minutes.
How do I know if my pin code is serviceable?
Delivery availability is based on your pin code. You can check if your location is serviceable during checkout — simply enter your delivery address and the available shipping options for your area will be shown before you confirm your order.
Payments & Pricing
What payment methods are accepted?
We accept major debit cards, credit cards, UPI, net banking, and other secure digital payment options available at checkout. All transactions are processed through secure, third-party payment gateways.
Is my payment information secure?
Yes. Payments are processed through secure, encrypted third-party payment gateways. Aora does not store your card or banking details at any point.
Are prices inclusive of taxes?
Product prices may be inclusive or exclusive of applicable taxes. The final tax amount will be clearly displayed during checkout before you confirm your order.
Shipping & Delivery
Where does Aora deliver?
We currently deliver across most locations in India. Delivery availability may vary based on your specific pin code — you can check availability at checkout. At this time, we do not offer international delivery.
How long does delivery take?
Orders are typically delivered within the specified delivery period. Delivery times may vary depending on your location, logistics, or other external factors. Once your order is shipped, you will receive a tracking link via email or SMS.
How can I track my order?
Once your order is shipped, tracking details and a tracking link will be shared with you via email or SMS. You can also track your order by logging into your account at aoraproducts.com.
Returns & Refunds
What is Aora's return policy?
Due to the nature of nutraceutical health and wellness products, returns are accepted only for items that are damaged, incorrect, expired, or tampered at delivery — as outlined in our Returns & Refunds Policy. Change-of-mind returns are not accepted.
How do I request a refund?
To request a refund, contact our support team at support@aoraproducts.com. within 48 hours of delivery, along with supporting proof such as photos or videos of the damaged or incorrect item. Requests submitted after 48 hours may not be eligible for processing.
When will I receive my refund?
Approved refunds are processed within 7 to 10 business days to the original payment method. Processing times may vary depending on your bank or payment provider.
Safety, Storage & Quality
How should I store Aora products?
Store all supplements in a cool, dry place away from direct sunlight, heat, and moisture. Always keep containers tightly closed when not in use. Do not use beyond the printed expiry date. Keep out of reach of children.
Do Aora products have side effects?
When used as directed, Aora supplements are generally well-tolerated by healthy adults. Some individuals may experience mild digestive adjustment during the first few days of use with probiotic or herbal supplements — this typically resolves with consistent use. If you experience any adverse reaction, discontinue use and consult a healthcare professional.
Are Aora products manufactured to quality standards?
Yes. All Aora health and wellness products are manufactured at facilities registered with the FDA, FSSAI, IEC, and Spices Board — independently lab tested for ingredient quality, potency, and batch-to-batch consistency. We follow established quality and safety standards at every stage of production.
Legal & Policy Questions
Where can I find Aora's Terms & Conditions?
Our Terms & Conditions page is available on the website and governs the use of our services and products. You can find it in the footer of any page on aoraproducts.com.
How is my personal data handled?
Your data is protected in accordance with our Privacy Policy, which explains how your personal information is collected, used, stored, and safeguarded. We do not sell or share personal data with third parties for advertising purposes.
Are Aora supplements medicines?
No. All Aora products are nutraceutical supplements — not medicines. They are intended to support general health and wellness and are not designed to diagnose, treat, cure, or prevent any disease or medical condition. For any diagnosed health condition, please consult a qualified healthcare professional.
Still Have a Question About Our Health & Wellness Products?
If your question isn't covered here, our team is happy to help. Reach out to us at support@aoraproducts.com. and we'll respond as quickly as possible. You can also visit our Contact page for additional ways to get in touch.
