Refund & Returns Policy
At Aora India, customer satisfaction is important to us. This policy outlines the conditions under which products may be returned, replaced, or refunded when purchased through our website. By placing an order, you agree to the terms stated in this Policy.
1. Eligibility for Returns
Due to the nature of nutraceutical and wellness products, Aora India follows a limited returns policy to ensure product safety and hygiene. Returns are accepted only under the following conditions:
- Product was damaged during transit.
- Incorrect product was delivered.
- Product was found to have expired at the time of delivery.
- The package received was tampered with or incomplete.
Note: Return requests must be raised within 48 hours of delivery along with clear supporting proof (images or videos of the package and invoice).
2. Non-Returnable Items
To maintain hygiene and safety standards for dietary supplements, the following are not eligible for return or refund:
- Opened or used products.
- Products returned due to personal preference or "change of mind."
- Products damaged due to improper handling, storage, or misuse by the customer.
- Items returned without original packaging, seals, labels, or the original invoice.
3. Return Request Process
To initiate a return request, please follow these steps:
- Contact Aora India Customer Support through the official details provided on our website.
- Provide your Order ID, a description of the issue, and supporting images/videos.
- Our team will review the request and confirm eligibility.
- If approved, return or replacement instructions will be shared via email or phone.
Aora India reserves the right to reject requests that do not meet eligibility criteria or lack adequate proof.
4. Refund Process
Refunds are processed only after the returned product passes our internal quality checks.
- Refunds will be issued to the original mode of payment.
- Processing Time: 7–10 business days after the return is approved.
- Shipping or handling charges are non-refundable unless the return is due to an error attributable to Aora India.
Actual credit timelines may vary depending on your bank or payment service provider.
5. Replacement Policy
In eligible cases, customers may opt for a replacement instead of a refund, subject to product availability. Replacement products will be shipped only after the returned item is received and verified by our Quality Assurance Team.
6. Order Cancellations
- Orders may be cancelled only before dispatch.
- Once an order has been shipped, cancellation requests will not be accepted.
- Post-dispatch, the return policy outlined above shall apply.
7. Damaged or Incorrect Deliveries
If you receive a damaged or incorrect product:
- Where possible, do not accept the delivery if the outer packaging is visibly damaged.
- If already accepted, notify us within 48 hours of delivery.
- Provide clear images of the product, the outer packaging, and the invoice.
Failure to report issues within the stipulated time may result in the rejection of the claim.
8. Late or Missing Refunds
If you have not received your refund within the stated 10-business-day timeline:
- Check your bank account or contact your payment provider.
- Contact your credit card issuer, as it may take time before your refund is officially posted.
- If you’ve done this and still have not received your refund, please reach out to our support team.
9. Policy Updates
Aora India reserves the right to update or modify this Policy at any time without prior notice. This Policy is in addition to your statutory consumer rights under applicable laws.
10. Contact Information
For questions regarding returns or refunds, please contact us at:
Email: contact@aoraproducts.com
Contact No: +91 8925879634
