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Privacy Policy

At Aora India, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services.

This Policy is framed in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000 (IT Act), and the applicable Rules and Regulations made thereunder, as well as the General Data Protection Regulation (GDPR) in respect of cross-border transactions.

This Privacy Policy applies to all personal data collected through our website, mobile platforms, customer support channels, and during the purchase of products.

By accessing or using our website or services, you provide your consent to the terms of this Privacy Policy and the collection, processing, and use of information as described herein.

1. Definitions

"Personal Data" means any data about an individual who is identifiable by or in relation to such data.

"Data Fiduciary" means Aora India, which determines the purpose and means of processing personal data (Note: In your draft, this was labeled 'Data Principal'; under the DPDP Act, the 'Data Principal' is the user/individual, while the company is the 'Data Fiduciary').

"Consent" means a freely given, specific, informed, unconditional, and unambiguous indication of the Data Principal’s agreement.

2. Information We Collect

We may collect the following categories of information:

(a) Personal Information

  • Name, Age, and Gender
  • Email address and Phone number
  • Billing and shipping address
  • Account login details (if applicable)
  • Communication data, including queries, feedback, and customer support interactions

(b) Access & Payment Information

  • Passwords or authentication information
  • Payment-related information processed via third-party gateways

Aora India does not store your debit card, credit card, or net banking details.

(c) Technical & Usage Information

  • IP address, browser type, and device information
  • Pages visited and time spent on the website
  • Referring URLs and interaction data

3. Purpose of Processing Your Information

Information collected is used for lawful purposes, including to:

  • Process and fulfill orders
  • Provide order updates and customer support
  • Improve website performance and user experience
  • Send transactional and service-related communications
  • Comply with legal and regulatory obligations

We do not sell, rent, or trade your personal information.

4. Consent & Legitimate Use

Personal data is processed:

  • Based on consent provided by the Data Principal.
  • For legitimate uses permitted under the DPDP Act, 2023, such as compliance with law or performance of contractual obligations.

You may withdraw your consent at any time, subject to applicable legal requirements.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and understand user preferences. You may choose to disable cookies through your browser settings, though some website features may not function optimally.

6. Sharing of Personal Data with Third Parties

We may share limited information with trusted third-party service providers, such as:

  • Payment gateways
  • Shipping and logistics partners
  • Communication and analytics service providers

All third parties are bound by confidentiality obligations and are permitted to use data only for specified purposes while maintaining reasonable security safeguards.

7. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure; users share information at their own risk.

Personal data may be processed or stored outside India where necessary, subject to compliance with applicable laws and safeguards.

8. Retention of Personal Data

Personal data is retained only for as long as necessary to fulfill the stated purposes and/or as required under applicable laws. Data is securely deleted or anonymized thereafter.

9. Rights of the Data Principal

As a Data Principal, you have the right to:

  • Access, review, and update your personal information.
  • Request the deletion of your data, subject to legal obligations.
  • Withdraw consent for data processing.
  • Register grievances regarding data processing.
  • Opt out of promotional communications at any time.

10. Children’s Privacy

Our services are not intended for individuals below the age of 18. We do not knowingly collect personal information from minors. If such data is discovered, it will be promptly deleted.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Updates will be posted on this page and become effective immediately upon publication. Continued use of the website signifies acceptance of the revised policy.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.

13. Grievance and Contact Information

In accordance with the DPDP Act, 2023, grievances or queries relating to personal data may be addressed to the Grievance Officer as detailed below:

Email: contact@aoraproducts.com
Contact No: +91 8925879634

For any other questions or concerns regarding this Privacy Policy, please contact us via the official information available on our website.